FAQ
1️⃣ General Questions
Q: What services does AT Pet Services offer?
A: We provide pet relocation, import/export services, and expert consultation to ensure a smooth journey for your pet.
Q: Is AT Pet Services recognized by any authorities?
A: Yes, we are an AVS-recognized pet agent, ensuring compliance with Singapore’s pet transport regulations.
Q: How do I request a quote for pet relocation?
A: You can fill out our Pet Relocation Request Form or WhatsApp us, and we will get back to you with a customized plan.
2️⃣ Pet Relocation
Q: How do you ensure my pet’s safety during relocation?
A: We follow strict IATA regulations, use airline-approved travel crates, and partner with trusted airlines to ensure your pet’s comfort and safety.
Q: Can I track my pet’s journey during relocation?
A: Yes! We provide regular updates and tracking information so you stay informed throughout your pet’s journey.
Q: How long does the relocation process take?
A: The timeline depends on the destination country’s regulations, quarantine requirements, and airline availability. We will provide an estimated timeframe after assessing your case.
3️⃣ Pet Import & Export
Q: What are the requirements for importing a pet to Singapore?
A: Your pet must meet microchipping, vaccination, health certificate, and quarantine requirements. The exact details depend on your pet’s origin country.
Q: Do I need a rabies titer test for my pet’s relocation?
A: Some countries, such as the EU, UK, and Australia, require a rabies serology test before entry. We will guide you through this process if applicable.
Q: Can you handle all documentation for my pet’s import/export?
A: Yes! We take care of all necessary permits, health certificates, and customs clearance to ensure a smooth process.
4️⃣ Consultation & Regulations
Q: Do you offer pet relocation consultations?
A: Yes, we offer expert consultations to help you understand your pet’s travel requirements and prepare for a hassle-free move.
Q: How far in advance should I start planning my pet’s relocation?
A: We recommend starting at least 3–6 months in advance, especially if your destination requires rabies titer tests or quarantine.
Q: What documents do I need for my pet’s travel?
A: Required documents typically include:
- Pet Passort
- Health Certificate
- Vaccination records
- Import/Export Permits
- Rabies titer test results (if required)
5️⃣ Pricing & Payments
Q: How much does pet relocation cost?
A: Costs vary based on destination, airline fees, pet size, and additional services. Contact us for a personalized quote.
Q: Do you offer installment payments? relocation cost?
A: Sorry we doesn’t not offer installment payments. We require 50% payment before processing bookings, but we can discuss flexible payment options for long-term relocations.
Q: What payment methods do you accept?
A: We accept Cash, bank transfers, and PayNow.
6️⃣ Quarantine & Health Concerns
Q: Does my pet need to be quarantined?
A: It depends on the destination. For example:
- Singapore: Some pets may require quarantine (depending on the origin country).
- Australia & New Zealand: Mandatory quarantine periods apply.
- EU & USA: Generally no quarantine if all requirements are met.
Q: Can you assist with veterinary health checks and vaccinations?
A: Yes! We coordinate with licensed vets to ensure your pet meets all health and vaccination requirements.
Q: What happens if my pet falls sick before travel?
A: If your pet is unwell before travel, we will reschedule or adjust the relocation plan as needed.
7️⃣ Other Common Questions
Q: Do you handle exotic pet relocations (birds, rabbits, reptiles)?
A: Yes! We provide relocation services for rabbits, birds, and other exotic pets. Contact us for specific requirements.
Q: What if my pet’s flight is delayed or canceled?
A: We closely monitor flights and will reschedule if necessary to ensure minimal stress for your pet.
Q: Can I travel on the same flight as my pet?
A: This depends on airline policies and whether pets can travel as excess baggage, in-cabin, or as cargo.